Need Answers To Only Louisville Tickets Frequently Asked Questions?
If you have inquiries about Only Louisville Tickets or how our ticketing processes work, you can find most answers in our FAQ. If you have more questions not addressed here, just phone our customer service hotline. Phone 502-878-7132 or fill out our support form.
After someone buys a seat from an event’s ticket office -- AKA the primary ticket seller -- the buyer has the right to sell that seat to any other person. Sellers in the secondary ticket market may include firms, box office promoters, licensed ticket sellers, and individuals like you. Only Louisville Tickets gets its tickets from a popular ticket marketplace, and then filters tickets for Louisville and adjoining towns so you can quickly see the top seats in your city.
The ”price based on demand” model runs the secondary market you might discover that price points differ over time. It’s not rare to find tickets go for under box office pricing. You can also discover hard-to-find tickets for shows that are sold out that may cost more than the original purchase price. The key to the secondary marketplace is to come back often to find what’s available in Louisville.
Depending on the transaction, you could collect your tickets in some different methods:
Email download: A code will be e-mailed to you before the show, and you may print your barcoded ticket. These e-tickets might have to be downloaded through My Ticket Tracker.
Shipped: The ticket seller will mail the physical tickets with Federal Express. Tickets are pledged to get there before showtime, and you’ll receive a FedEx tracking number once the tickets ship.
Will Call: Tickets will be waiting for you at the event’s box office or will call area.
Outside Pick-up: Tickets will need to be collected at a close location (not more than 20-30 minutes away from the venue).
Paperless: The seller will meet your party at the event and walk you to the door.
Flash: The seller will mail you a gift card that you will show at the event front gate. It will have the complete sale transaction and generate a viable receipt.
You can pick an alternate shipping address -- even P.O. boxes -- for entire purchases placed with Only Louisville Tickets. However, on sales above $750, the seller can reject to mail to a separate place other than the billing address. Furthermore, sellers may ask for a signed authorization from the buyer if they need evidence that the different delivery address is valid.
Instant tickets generally become available to download and print after you submit the order. Please account for processing time, which could take up to one business day. You will see a confirmation email showing you how to access your instant tickets.
To make sure you have a great time in Louisville, all tickets have a 100% Money Back Guarantee if:
The seller never ships your tickets
You receive your tickets after the event begins
The purchased tickets were deemed unacceptable by the venue. (The venue must provide demonstrable proof in a written letter.)
The event was canceled with no rescheduled date. (Reimbursement does not include shipping costs.)
Generally, tickets from Only Louisville Tickets are first-come, first-served. If your purchase is canceled mid-purchase, it means another customer finished their order before you. Unfortunately, you will need to return to that event and try ordering a new seat.
Many sellers have multiple groups of seats and can book parties easier if they don’t add the seating numbers on their listings. Of course, you'll find the rows and larger sections to choose from. Your full party will be side by side to each other, unless specified in the listing.
Since Only Louisville Tickets is a resale marketplace, the first purchaser's name will appear on the ticket rather than yours. However, you will still get into the event, as it's the bar code that's vital for entry.
To prevent ticketing fraud, most tickets are irrevocable units. Therefore, if your tickets are lost, ruined, or stolen, you can contact the seller about replacing lost tickets. However, all sales are final.
In the case that an event gets totally canceled, you are entitled to a complete reimbursement (shipping not reimbursed). If the event gets put off and set for another date, your tickets will move to the new day.